Privacy Policy

Welcome to StyleHeaven. We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and share your information when you visit our website or use our mobile application (the "App").

1. Information We Collect

When you use our App or Website to make a purchase or create an account, we may collect the following personal information:

• Personal Identity Data: Name, Email address, Phone number.
• Shipping & Billing Data: Delivery address, City, State, Pincode.
• Account Data: Encrypted passwords and order history.
• Device Information: We may automatically collect device details (like IP address, device model, operating system) for crash reporting, analytics, and app improvement.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our services. Specifically, we use your data to:

• Process your orders, send order confirmations, and generate invoices.
• Deliver the products to your address using our courier partners.
• Provide customer support and respond to your queries.
• Send important updates, delivery tracking links, and promotional offers (if opted-in).
• Improve App performance and user experience.

3. Payment & Financial Information

We do not store your credit card, debit card, UPI PIN, or net banking credentials on our servers. All online transactions are processed securely through our trusted and certified payment gateway partner, Razorpay. Your payment data is handled according to Razorpay's stringent privacy and security policies.

4. Sharing Your Data with Third Parties

We only share your information with third parties when it is absolutely necessary to complete your order:

• Logistics Partners: We share your Name, Address, and Phone Number with our shipping partner (e.g., Delhivery) solely for the purpose of delivering your package.
• Payment Processors: Transaction details are shared with Razorpay to facilitate the checkout process.
• Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities.

5. Data Deletion & User Rights (Google Play Requirement)

You have full control over your personal data. If you wish to delete your account or any personal data associated with your StyleHeaven profile, you can request data deletion at any time.

How to delete your data: Please send an email to our support team from your registered email address requesting account deletion. We will process your request and permanently remove your personal data within 7-14 business days, except for data required to be kept for legal/accounting purposes (e.g., past invoices).

6. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal data during transmission and storage. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

7. Children's Privacy

Our App and Website are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically.